Respectful language makes communication more effective in many ways, since it prevents misunderstandings and conflicts. It also reassures patients that you see them as people who have personal and social needs as well as medical needs. Respectful language shows attention, uses descriptive words and is problem-oriented. Showing attention: you are […]

Communication tips by Nursing on the Move. Are you a professional or a pre-professional? Do you use a second or foreign language at work? Do you have a friend who speaks a foreign language at work or has a cultural background different from colleagues/customers? Active listening is an important skill in a […]

The e-learning platform will be launched in October 2017 and then available for users. Eight partners with medical, academic and training backgrounds have started an intensive collaboration to develop an e-learning platform and on-the-job-communication tool for nurses. Under the coordination of the University of Antwerp participants from Austria, Belgium, Finland, Italy, South-Africa, Spain […]

24th to 26th October 2016, Victoria, BC, USA. When there are adverse events and outcomes in a patient’s care, providers’ responses have a powerful effect on all the parties’ ability to communicate about and resolve the situation satisfactorily. Accrediting bodies, professional organizations, state legislatures and research findings all encourage forthrightness […]